Currency

Tranactions are in Pound Sterling.

VAT

All the prices on the website are inclusive of VAT at 20%.

Payment

We accept payment by Paypal.

Postage and Packing

We try and keep our carriage rates as competitive and fair as possible. Gifts require careful packaging and we take time to make sure your items are forwarded on to you in a secure and competent fashion.

We ship our products either by Royal Mail post or delivery courier depending on the size/weight of the item(s). All items will need to be signed for. Please select your chosen delivery option at Checkout. Orders placed before 12.00pm will be processed on that day. After 12.00pm they will be processed on the next working day. Orders will be dispatched immediately and should be received within 3 to 5 working days as standard in the UK. A faster delivery option may be offered .

A Click & Collect option is available

UK MAINLAND

Standard delivery is  3-5 working days
Delivery 1-3 working days (Depends on whether its is Royal mail special or carrier)
All are signed for delivery

0.0kg – 0.5kg package
Standard: Royal Mail 2nd class signed £4.70 /  Royal Mail Special Delivery £9.30

0.5kg – 1.0kg package
Standard: Carrier 3 – 5 day delivery  £6.70 /  Royal Mail Special Delivery £11.70

1.0kg – 2kg package
Standard: Carrier 3 – 5 day delivery £7.70 / Royal Mail Special Delivery £14.00

2.0kg – 5kg  package
Standard: Carrier 3 – 5 day delivery 9.70 / Carrier 1-2 day £14.70

5kg – 10kg package
standard: Carrier 3 – 5 day delivery 10.70 / Carrier 1-2 day 16.70

10kg – 15kg package
standard: Carrier 3 – 5 day delivery 13.30 / Carrier 1-2 day 18.70

UK HIGHLANDS / ISLANDS, NORTHERN ISLAND

Standard delivery is with 3-5 working days
Delivery 1-3 working days (Depends on whether it is a Royal Mail special or carrier)
All are signed for delivery

0.0kg – 0.5kg package large letter
Standard: Royal Mail  2nd class signed  £4.70 / Royal Mail Special Delivery £9.30

0.5kg – 1.0kg package medium parcel
Standard: Royal mail 2nd class signed £8.70/ Royal Mail Special Deliveryl £11.70

1.0kg – 2kg package medium parcel
Standard: Royal Mail 2nd class signed £13.30 / Royal Mail Special Delivery £14.70

2.0kg – 5kg package
Standard: Parcelforce48  £15.70 / Parcelforce24 £20.70

5kg – 10kg package
standard only: Carrier 3-5 days £18.70 / Carrier 1-3 days £22.70

10kg – 15kg package
Standard only: Carrier 3-5 days £20.70 / Carrier 1-3 days £24.70

Undelivered Items

A signature is required on receipt of the parcel. It is essential that the buyer uses the correct postal address when completing the delivery address at Checkout. Should Royal Mail, or any other chosen carrier, return the parcel to us because of a failed delivery, for any reason, to include the delivery address being incomplete, we reserve the right to still charge the original postage charge, as well as the charge made by our carrier to return the item to us. This will usually be significantly more than the buyer has paid in the first instance for delivery and we therefore request that all delivery addresses are correctly entered by you, the buyer for delivery from us, the sellers.

Out of Stock Items

In the unlikely event that an item you order is out of stock, we will contact you by email giving you the option to wait for new stock or to cancel your order.

Returns and Refunds

Goods returned to us are at the buyers expense unless a substitute item has been sent.

Our Products

We endeavour to take quality photographs giving a true likeness of all our products. Where certain materials are used,  such as wood, glass and metal, there could be slight variances in appearance with each individual item. Handcrafted items may also differ slightly.